Section 01
General Policy Scope
This Refund Policy applies to products purchased directly through Altovent and outlines the conditions under which return requests, exchanges, credits, or refunds may be reviewed and approved.
// Returns & Refunds
Refund Policy
This Refund Policy explains the rules, conditions, and process for return requests, refund review, exchanges, and order-related reimbursement matters for products purchased through Altovent.
Section 02
Request Window
Customers should contact Altovent within a reasonable period after delivery if they wish to request a return, report a problem, or seek refund consideration. Delay in reporting may affect eligibility.
Section 03
Return Authorization Requirement
No return should be sent back without prior authorization from Altovent. Return requests must be reviewed first so that the correct instructions, review criteria, and return handling steps can be provided.
Section 04
Proof of Purchase
A valid order reference, transaction information, customer identification data, or other proof of purchase may be required before Altovent can review any refund or return request.
Section 05
Condition of Returned Items
To be considered for a standard return, items should generally be unused, uninstalled, not materially altered, and returned in original or reasonably protective packaging with all components where possible.
Section 06
Inspection Process
All returned items are subject to inspection upon receipt. Altovent may evaluate condition, completeness, signs of use, installation, damage, packaging state, and compliance with return instructions before determining the outcome.
Section 07
Non-Returnable Situations
Certain items may not qualify for return, including items showing excessive use, misuse, improper installation, modification, missing parts, intentional damage, or other conditions that prevent resale or safe reuse.
Section 08
Defective or Damaged Items
If an item arrives damaged, defective, or materially inconsistent with the approved order, customers should contact Altovent promptly and provide clear supporting details, such as photographs or order information, for review.
Section 09
Incorrect Item Received
If the wrong product was received, customers should notify Altovent as soon as possible so the issue can be reviewed and a corrective solution, including replacement, exchange, or refund review, can be considered.
Section 10
Customer Remorse Returns
Returns based solely on preference, fit within a space, aesthetic choice, or change of mind may be accepted only if the product remains in acceptable return condition and the request meets Altovent’s return review standards.
Section 11
Return Shipping Responsibility
Unless otherwise required by law or approved by Altovent due to error or verified product issue, customers may be responsible for return shipping costs, packaging requirements, and safe return transit arrangements.
Section 12
Original Shipping Charges
Original shipping fees, handling costs, expedited shipping charges, or similar transaction costs may be non-refundable unless otherwise required by law or specifically approved in writing by Altovent.
Section 13
Partial Refunds
Altovent may issue a partial refund where appropriate, including when an item is returned incomplete, shows use, arrives with missing parts, is not in original condition, or otherwise has reduced refund eligibility after inspection.
Section 14
Refund Method
Approved refunds are generally issued to the original payment method where possible. Processing speed may vary depending on payment provider, banking institution, and platform-related transaction timing.
Section 15
Exchange Requests
Where feasible, Altovent may offer an exchange instead of a refund if the requested replacement item is available and the original product qualifies under the applicable return review criteria.
Section 16
Order Cancellations Before Shipment
If an order has not yet entered processing or shipment, Altovent may review cancellation requests and, where possible, stop fulfillment before the order is dispatched.
Section 17
Refused or Undeliverable Shipments
If a shipment is refused, unclaimed, or returned because of incorrect address information or failed delivery acceptance, Altovent may deduct applicable shipping, handling, or recovery costs from any approved refund amount.
Section 18
Chargebacks and Payment Disputes
Customers are encouraged to contact Altovent first to resolve order issues before initiating a chargeback or payment dispute. Fraudulent or abusive dispute activity may affect future purchasing eligibility.
Section 19
Abuse of the Policy
Altovent reserves the right to refuse returns, restrict refund privileges, or decline future transactions where there is evidence of abuse, repeated unreasonable return behavior, fraud, or policy manipulation.
Section 20
Policy Changes
We may revise this Refund Policy from time to time in response to operational, legal, product, or service changes. The latest version posted on this page will govern future review of eligible requests.
Section 21
Contact Information
To request return review, report a damaged item, or ask a refund-related question, please contact Altovent using the details below.
Altovent Contact Details
4368 Virgusell Cir
Carmichael, CA 95608
+1 (916) 418-4662
support@altovent-retailer.com
Carmichael, CA 95608
+1 (916) 418-4662
support@altovent-retailer.com